Delivery time varies based on what was ordered, buyer location, and whether it was a custom order. The majority of our products are made to order or made in small batches. For most accessories it takes about 16-28 business days for arrival. For most dresses & veils we provide an estimated 30 - 45 business day delivery time for the majority of buyer locations such as the US, EU, CA, & AU. For some dresses the estimated time is 45-60 days due to the design, construction, and embellishing that is needed to create and finish the dress. Dresses that are made to order or have longer customization times will have this listed in their description.

Shipping times and tracking are provided with each order and we will notify you as soon as your order is shipped. We are not responsible for shipping delays once an order has been handed off, but we are here to help if there is an issue in transit. However, we cannot control the postal service and are limited to contacting them the same as the customer. For more information please check out our shipping policies page

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you are past the 14 day window you may still reach out to us, but returns at this point cannot be guaranteed. We will work with you within our power to remedy any issues as we genuinely want you to be happy with your purchase. However, as a small specialty business we do not have the same capabilities as larger corporations and the funds get rotated back into our business after the 14 day time period..

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If you ordered a customized item then we offer replacements only if there is a design/manufacturer flaw and cannot accept returns on these items. We do not take responsibility for incorrect measurements submitted by customers, but will work with our customers to remedy any issues on our end.

To start a return, you can contact us at support@freyasfantasyweddings.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@freyasfantasyweddings.com 

For more information visit our return policies page

We do adhere to all international laws regarding returns & refunds withing the EU

In the U.S., there’s no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC’s “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

Most importantly we want you to be happy with your purchase and we are here to support you in any way that we can within our capacity!

We do proudly offer international shipping to most countries and shipping rates are decided based on location. If you are wanting to place an order outside of the US, shipping will be estimated at check out or you can reach out to us to learn more about costs for your specific country. We do not cover customs costs for pickup in countries that require this and that is the responsibility of the customer (pickup customs are dependent on country)

If you are in need of a Rush order please contact us before making the purchase to ensure that we can meet your requirements. We can accept Rush orders for an extra cost on most dresses, but it's always best to make sure beforehand as holidays and busy seasons can affect our ability to accomodate these requests

The majority of our dresses are made to order and the time this takes varies from basic tailoring to full customizations. For most dresses the tailoring time is 30 business days. For our higher end and more complicated designs tailoring and design time can take up to 60-90 days (This will typically be noted in the dress description). If you have questions about a specific dress feel free to reach out to us at support@freyasfantasyweddings.com

Turnaround time for custom ordered dresses depends on size, style, embellishments, etc. and will be discussed during our design consultation

Wedding dress costs can be some of the most thought about and discussed topics when planning a wedding. The cost can at times be intimidating, but it's important to understand your own price range and what you can get within each price range.

The dresses we provide in our store are all handmade from quality materials and we are picky about both our production process and the end result. Each designer we are partnered with has a different method and price range for what they provide and our prices are a direct reflection of their work. Our primary designers are high end designers that are leaders in their field and hold multiple awards within their respective fashion industries. However, we also have a couple of partners that have lower pricing and different material costs so that we can provide a variety of budget options. Overall, our pricing is a direct result of materials, design, quality, and the fact that our dresses are mostly handmade and made to order. To learn more about pricing wedding dresses check our infographic at the bottom of the page.

We aim to help you in every step of the buying process to ensure that you get the dress you want and need for your big day. However, there is always a possibility that you may not be completely satisfied for whatever reason. In the case that your dress has major flaws or has a design issue than we guarantee full refunds or replacements. Satisfaction is our number one goal and we understand that customers can change their minds or have different expectations than what is offered. This is especially true when budget shopping. However, we do offer a 14 day return window for non damaged, non customized, and unworn items. If you ordered a customized item then we offer replacements only if there is a design/manufacturer flaw and cannot accept returns on these items.

We pride ourselves in offering a variety of wedding dress styles and options, but we understand that brides may still want something different than what is there. We are happy to offer fully custom made wedding dresses and you can check out more information on requesting a quote on our Custom Dress Request page.

Customizations are done fully at the discretion of our designers and each designer has different customization options. Most dresses can be custom made based on size, but it is also possible to change color and make minor adjustments. If you are interested in customizing one of our dresses please reach out to us at customorders@freyasfantasyweddings.com

Buying anything online can be risky, but we guarantee all of our dresses and offer 14 days to request a return. No matter where our designers are, we have chosen only small or specialized manufacturers with a focus on quality over quantity. The internet is full of bridal horror stories, but there are also many positive stories depending on where you look. The most important aspect is to buy from reputable sources and not cut corners in order to "budget" shop and expect high quality for low quality prices. That's the number one way to end up with counterfeit or not as pictured goods.

Online shopping overall can bring up a mix of feelings for most people. On one hand it can offer greater convenience, lower pricing, and larger varieties, but it can also be hard to sort through what is legitimate and what is not. There are endless amounts of horror stories about buying almost anything online from wedding dresses, to electronics, to home goods, etc. While the reality is that yes there are many illegitimate and counterfeit items online, there are also reputable and high quality stores as well. The biggest aspect of online shopping is to do your research and understand what to look for when sorting through the options. There is always some risk when buying online since you cannot see or try something on in person, but there are ways to lower your overall risk by only shopping with reputable sellers that offer guarantees, are licensed businesses, provide a returns policy, and only list actual images as opposed to "reference" photos for their goods

While we do have US design partners (primarily for our Jewelry & Accessories), we do believe in global commerce and recognize that talent can be found anywhere in the world. There are so many amazing designers out there and when moving past stigmas you realize that low and high quality goods can be created anywhere. With that, we currently partner with tailors, designers, & manufacturers outside of the US in China, Japan, the UK, Australia, and Finland

A note on China -

While China is known for counterfeit and low quality goods, that is not representative of all the manufacturers there. There are also many high quality designers and the biggest deciding factor is how low of a budget a brand has in order to create "cheap" options. The amount of counterfeit and low quality goods that do come out of China is driven primarily by global demand for cheap and fast items. However, the country has a wide variety of manufacturers and even the majority of high end goods are created there. We do partner with manufacturers in China who meet our quality requirements because they are the main manufacturers for most wedding dresses and bridal companies around the world (just with different labels/brand names). However, quality testing and safe manufacturing practices are one of our major requirements so we do not invest in cheap and fast mass manufacturing. Instead we only choose our manufacturers based on their reputation in the industry, how they care for their employees, manufacturing practices, and quality over quantity.

Fun Fact - 80% of Wedding Dresses are Manufactured in China with 15% being manufactured in EU countries and only roughly 5% being made in the US which are usually created by private or small label designers.